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Frequently Asked Questions 1. What should I do when I have problems with pairing or cannot connect? A: If UGREEN Bluetooth 5.0 Transmitter can not pair or connect successfully, please try the resetting steps referring to the "Factory Reset" details in User Manual. 2. How to solve the problem of low sound when connecting to AirPods? A: If there is no sound or the sound is very low when using with AirPods, please reset your Airpods first, and then re-pair it for a try. 3. Does this work for sound and audio? A: This Bluetooth 5.0 Transmitter can work for sound and audio, but it doesn't support mic function. 4. Will this work if the Switch is docked? A: This Bluetooth transmitter doesn't fit the switch which is in the dock. 5. Can this be used with a case? A: Yes, this Bluetooth 5.0 Transmitter adapter can work with the case that is no thicker than 2mm(0.08inch).